FAQ

General Info

Usually

For men: Typically start at 7” for small wrists, 8” for medium wrists and 9” for bigger wrists.
For women: Typically start at 6” and up to 8” for bigger wrists.

Instructions

  1. Use a tape measure, or if you do not have one, use a strip of paper, ribbon or cord. Wrap it around your wrist where you would normally wear the bracelet.
  2. If you are using a strip of paper, ribbon or cord. Mark the end of the strip and then measure the length against a ruler. This is your wrist size.
  3. Refer to the chart below for your wrist size and for the recommended bracelet size, which is based on a comfort fit.
    • 7″ (17.78 cm)
    • 8″ (20.32 cm)
    • 9″ (22.86 cm)

(if you are between sizes, we recommend sizing up)

  • 16″ (40 cm) – Loose but close to neck
  • 18″ (45 cm) – Hangs at collarbone
  • 20″ (50 cm) – Hangs past collarbone
  • 22″ (55 cm) – Falls at the top of chest
  • 24″ (61 cm) – Sits at center of chest

How to measure ring size:

1. Get a piece of string or cut up a thin piece of paper and wrap it around your finger firmly. (make sure the paper/string sits very firm on your finger, how you would want the ring to fit; that means it should not be loose and not extremely tight)

2. Mark the string or piece of paper to get the circumference  (in mm)

3. Lay the string or paper down against a ruler to measure the circumference (in mm/cm)

4. Please use the table above to measure your circumference (in mm) against the US sizing column (We use standard US sizing)

5. Please choose the ring size that is closest to your circumference if you are in-between sizes.

If you have an existing ring
Alternatively, please measure the internal diameter if your current ring and use the chart to measure inside diameter against US sizing.

Tips:

  • Please measure your finger when they are warm as cold fingers will measure smaller.
  • If you are unsure, we advise you to purchase a ring sizer (or ask a friend who has one) to measure your finger before making an order.

We use standard US sizing for our rings. Please use the table below to determine your size.

Diameter (mm) Circumference (mm) US UK French/German Italian
15.1 47.44 4 H½ 47.5 7.5
15.3 48.07 4.25 I 48 8
15.5 48.69 4.5 I½ 48.5 8.5
15.7 49.32 4.75 J 49.5 9.5
15.9 49.95 5 J½ 50 10
16.1 50.58 5.25 K 50.5 10.5
16.3 51.21 5.5 K½ 51 11
16.5 51.84 5.75 L 52 12
16.7 52.46 6 L½ 52.5 12.5
16.9 53.09 6.25 M 53 13
17.1 53.72 6.5 M½ 54 14
17.3 54.35 6.75 N 54.5 14.5
17.5 54.98 7 N½ 55 15
17.7 55.61 7.25 O 55.75 15.75
17.9 56.23 7.5 O½ 56.25 16.25
18.1 56.86 7.75 P 57 17
18.3 57.49 8 P½ 57.25 17.25
18.5 58.12 8.25 Q 58 18
18.7 58.75 8.5 Q½ 58.5 18.5
18.9 59.38 8.75 R 59.5 19.5
19.1 60 9 R½ 60 20
19.3 60.63 9.25 S 60.5 20.5
19.5 61.26 9.5 S½ 61.25 21.25
19.7 61.89 9.75 T 62 22
19.9 62.52 10 T½ 62.5 22.5
20.1 63.15 10.5 U 63 23
20.3 63.77 10.5 U½ 64 24
20.5 64.4 10.75 V 64.25 24.25
20.7 65.03 11 V½ 65 25

Product Info

We only use real 14k-18k yellow gold and genuine white rhodium. Solid gold, 925 sterling silver products are also available to order.
You can contact us for custom solid silver and gold orders here.

All stones are AAAAA+ cubic zircon.

All of our products are thoroughly tested before, during and after production for quality and durability. Our jewelry meets all of the EU standards.

Cubic zirconia is the best synthetic stone of all diamond´s substitutes. It is an ideal raw material for the production of jewelry thanks to its hardness coming close to the hardness of ruby or sapphire, and optical properties close to those of diamond.

Actually cubic zirconia come from natural materials, just as mined diamonds do. They just get a boost from technology.

Visit our blog where we have explained everything you may need to know about cubic zirconia.

Jewellery should be kept dry. If your jewellery is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewellery with rubber products. Always remove your jewellery when applying colognes, perfumes or other chemical products. Chlorine, especially at elevated temperatures, can permanently damage or discolour your gold jewellery. Gently clean your gold or vermeil jewellery with a soft polishing cloth

Shipping & Delivery

As soon as your order has been fulfilled, you’ll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 2-3 days to be dispatched. Click here to track!

We are unable to make any changes to your order once you’ve hit the ‘order now’ button, this includes this following:

  1. Changing the item or size
  2. Delivery/billing address
  3. Adding items to your order
  4. Shipping method

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

  1. Your order number
  2. The name of the item you did not receive
  3. The name of the item you received
  4. A clear photograph of the item you have received, including our engraving

Once we’ve received the above info, our Customer Success team will get this sorted for you ASAP!

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

  1. Your order number
  2. The name of the item you did not receive

Once we’ve received the above info, our Customer Success team will get this sorted for you ASAP!

Returns & Refunds

You can return your item within 14 days of the date your order was delivered. Please note, all items must be in the original packaged condition in order for us to accept your return. If your order is returned to us without all of the original packaging, your exchange or refund will not be processed.

We do not accept returns or exchanges for custom products or solid gold products as they are made to order.

Shipping paid on returned items is non-refundable.

Ayezi will only reimburse the return shipping in the event that a wrong item was sent to the recipient.

100% Secure.

If you have purchased anything on AYEZI but didn’t receive the right products or sizing, you get a full refund from us.

However, we can’t give you full refund under the following circumstances:

  1. Your AYEZI order didn’t arrive due to factors within your control (for example: you provided us the wrong shipping address), or
  2. Your AYEZI order didn’t arrive due to one or other circumstances outside the control of AYEZI (for example: not cleared by customs, a tornado or other natural disasters, pandemics), or
  3. Your order has been placed at a discount or within a sale. In this case you can still swap your order amount for other products.

You can return your item within 14 days of the date your order was delivered. Please note, all items must be in the original packaged condition in order for us to accept your return. If your order is returned to us without all of the original packaging, your exchange or refund will not be processed.

We do not accept returns or exchanges for custom products or solid gold products as they are made to order.

Ayezi will only reimburse the return shipping in the event that a wrong item was sent to the recipient.

Returns have never been easier!
If you want to return / exchange your order for a refund or replacement, just click here.